FAQ Page2018-12-04T12:07:55-05:00
My brand new ApeX Type A’s light goes on but the Analog meter does not move. Is my device broken?2018-04-26T02:08:53-05:00

No. The analog meter’s neddle ONLY MOVE when there is a connection between the Anode and the Cathode. In other words; the ElectroSquare Electrodes need to be placed (properly soaked in saline) for the meter to operate and show the electrical current flowing. Instructions on how to test the device are provided with the instruction booklet. You can also go to our INSTRUCTIONS page to watch videos on how to test the device.

The montage I am looking at shows only one electrode on the had. Where do I place the second electrode?2018-04-26T02:04:44-05:00

Usually, montages that ask for a single electrode mounted on the had, have the second electrode placed on the opposite side arm. For example, the Accelerated Learning montage calls for the Anode (RED) electrode to go on F10 (right temple). The Cathode (BLACK) would, in turn, go on the LEFT ARM, right above or below the elbow area.

Can you expedite the shipment of my device? (Outside US)2018-04-26T02:01:19-05:00

YES! We have just announced a partnership with DHL Express International for the shipment of our Ultimate Bundle and the Travel Deluxe Bundle. For an additional fee, we will ship your item via one of the most reliable logistics company in the world. Simply click on the ADD DHL EXPRESS checkbox during checkout. ApeX Electronics and DHL Express will take care of the rest.

How quickly do I receive the device, once shipped?2018-04-26T01:58:45-05:00

United States – Once the item is picked up by USPS, it arrives within 3 business days as it is shipped via USPS Priority. Our office is located in Albany, NY. If you live on the East Coast, that tends to be quicker. Midwest and West Coast are usually 2 to 3.

Canada – Once the item is picked up by USPS, it arrives within 7 business days. It is shipped via International Parcel service and it has to go through Canadian Customs.

Worldwide – Most countries receive our item within 10 to 15 business days. European Union countries usually are within 10 days or less.

If you select DHL Express (additional cost) it would only take about 3 days for delivery.

How fast does the item ship/order is processed and shipped?2018-04-26T01:52:50-05:00

All orders ship within 2 or 3 days from the date of purchase. Holidays and inclement weather may cause a small extension of this timeframe.

Do I have to pay VAT when receiving the device in Great Brittain?2018-04-26T01:49:40-05:00

We try to simplify the clearance of our product but there is no way we can predict if customs will charge you VAT at the time of delivery.

The experience we had so far is that when that happens it is roughly £15.00. It doesn’t happen with all our deliveries, however.

Which color connector is the Anode and which is the Cathode?2018-04-26T01:45:44-05:00

We use the following standard convention with our device:

RED = Anode

BLACK = Cathode

How often do I need to replace the batteries on my ApeX Type A 18V edition.2017-07-10T00:39:38-05:00

Our in-house testing shows that when used in 30 minutes sessions once a day, 4 or 5 times a week, the Type A 18V Edition batteries can perform well within acceptable levels for at least 6 months. variations in your own routine may cause them to last longer or shorter periods of time but we recommend replacing the batteries proactively after about 6 months to maintain peak performance.

Can I use rechargeable 9-volt batteries with the ApeX Type A 18V Edition?2017-07-10T00:34:25-05:00

The short answer is no. Most rechargeable 9-volt batteries output less than 9 volts, some of them as low as 7.2 volts. Although the voltage would probably be enough to allow for a tDCS session, we cannot guarantee the same level of performance with rechargeable batteries and therefore we do not recommend or support them.

Can I use electrode gel instead of saline solution on the ElectroSquare electrodes.2017-07-10T00:21:36-05:00

ElectroSquare Electrodes are designed to use saline solution as a conducting medium. The cellulose sponge pads inside the electrodes come in a compressed and dehydrated form. In order for proper expansion to occur, they must be soaked in a generous amount of saline and, once fully soaked, can have the excess saline squeezed out of them. Electrode conducting gel has a higher viscosity than saline and does not flow in the same way as saline. The gel solution is also harder to clean up afterward. We highly recommend that users do not attempt to use electrode gel to avoid any issues with their electrodes.

What is different about the new 18V Edition and the previous model?2016-08-26T02:37:33-05:00

We have received many suggestions over the last 2 years and we are very grateful to all who took the time to make them. Ultimately, we determined that the device’s functionality and overall customer satisfaction rate was very good. The main three things people frequently commented on were:

1: They asked for an easier way to install the battery.

2: They asked for a more corrosion resistant electrode cable.

3: A very small percentage of our customers used weak saline and had issues getting a good electrical connection. The device would take a minute or so to reach 2mA.

In the process of adapting the current device for an easy to use battery compartment, we realized we had plenty of room for 2 battery compartments. That would allow us to use 2 9-volt batteries in series and step up the voltage to 18V while still maintaining the same current regulation properties desired (current max limit to 2mA). The higher voltage is akin to more torque; it gives the device more power to cut through any inconsistencies with the saline solution and allow for a more reliable and immediate connection. We created a prototype and tested its reliability extensively for over 6 months. The final result is the ApeX Type A 18V Edition. That resolved two of the mains requests. The cables were still a problem. The reason is because we were working with our engineers to come up with a way to fasten the cables to the mesh using banana plug connectors that were not welded. Most solutions on the market are welded and corrode very quickly. We had custom plates and rivets created out of the same molybdenum rich alloy classified as marine grade stainless steel or 316 steel. After creating the electrode connectors we always wanted to give people, we then asked our cable manufacturer to help us with corrosion. They came up with a 24hrs long corrosion resistance process that causes the cables to be very corrosion resistance. In fact, we have not been able to corrode these cables with the brutal in-house testing we are performing yet but we are still at it. We don’t want to claim they are corrosion proof yet. Maybe in a few months.

Is the Credit Card Processing done by your site safe for users?2016-01-19T01:32:12-05:00

Absolutely. We utilize PayPal as our credit card processor and all credit card numbers and pertinent information is transmitted directly to their servers. We do not store any credit card information on our site and communication between the customer’s computer and the credit card processor is encrypted using the highest available commercial encryption system on the market today.

Would 2 9-volt batteries be enough to overcome resistance?2017-07-10T00:01:18-05:00

Our new 18V Edition system allows for a much more uniform tDCS experience due to the higher voltage. 9-volt is usually enough but with 18V you are guaranteed to be able to have a good connection and ready electrical flow without worrying too much about the consistency of the saline solution used.

Will this package clear my country’s customs without issues?2015-06-26T16:02:33-05:00

Devices sold worldwide have been delivered without major issues however international customs is completely out of our control. While we cannot guarantee it, we can work with our customer to ensure the best possible chance of the item being delivered without delays.

Can I modify the unit to output a higher current level?2015-06-26T16:01:49-05:00

No, the unit cannot be modified to output higher levels of current. We highly discourage people from modifying the device in any way. Modifications to the device void the warranty.

What electrodes are compatible with the ApeX Type A 18V Edition?2017-07-10T00:15:27-05:00

The Type A 18V Edition is compatible with the included ElectroSquare electrodes. They are the best tDCS electrodes available on the market. You must soak the included cellulose sponge pad in saline prior to stimulation.

How many batteries do I need for ApeX Type A 18V Edition?2017-07-10T00:14:12-05:00

The Type A 18V Edition uses 2 Alkaline 9-volt batteries. They are not included in the package to simplify shipping procedures.

How many connectors does the ApeX Type A 18V have?2017-07-10T00:07:18-05:00

The ApeX Type A has 1 pair of connectors, one anode, and one cathode. The previous model had 2 pairs of connectors but that wasn’t required for the great majority of montages and the feature was discontinued to simplify the internal structure and to make sure users had the easiest and most consistent experience when deciding what montage to use.

Why does the ApeX Type A 18V Edition Meter gauge goes up to 5 mA?2017-07-10T00:57:39-05:00

While the ApeX Type A 18V Edition is designed to limit current flow to 2 mA maximum, the built-in meter goes up to 5 mA. That gives users a frame of reference when using the device. If the needle were to operate outside the specified range, users can more easily identify the issue as well.

​​Does the package comes with instructions to set up and use the device?2015-06-26T15:51:14-05:00

The package does come with printed instructions on how to set up the device, test it and get it ready for use. Instructions are also available in the form of a PDF file regularly updated for the most accurate and up to date information. You can find that within our Knowledge Center page.

tDCS placements are easily found online, a good independent example is www.tdcsplacements.com. We have gathered information about tDCS placements and will be adding it to our site shortly.